Cancellation
i. As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, Zinokart shall have a right to charge you cancellation fee of a minimum INR 75 up to the order value, with a right to either not to refund the order value or recover from your subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our restaurant and delivery partners. Zinokart shall also have right to charge you cancellation fee for the orders cancelled by Zinokart for the reasons specified under clause 1(iii) of this cancellation and refunds policy. In case of cancellations for the reasons attributable to Zinokart or its restaurant and delivery partners, Zinokart shall not charge you any cancellation fee.
ii. However, in the unlikely event of an item on your order being unavailable, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
iii. We reserve the sole right to cancel your order in the following circumstance:
a. in the event of the designated address falls outside the delivery zone offered by us;
b. failure to contact you by phone or email at the time of confirming the order booking;
c. failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
d. unavailability of all the items ordered by you at the time of booking the order; or
Refunds
iv. You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:
a. your order packaging has been tampered or damaged at the time of delivery;
b. us cancelling your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
c. you cancelling the order at the time of confirmation due to unavailability of the items you ordered for at the time of booking.
v. Our decision on refunds shall be at our sole discretion and shall be final and binding.
vi All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card.
| Process | Payment Method | Refund Source | TAT |
|---|---|---|---|
| Order Edit/Cancellation/Compensation/Payment Failure | Net Banking | Source | 5-7 Business Days |
| Debit/Credit Cards | Source | 4-7 Business Days | |
| UPI | Source | 2-4 Business Days | |
| Phone Pe (CC/DC/NB) | Source | 5 Business | |
| PayTM | Source | 5 Business |
2. In case of payment at the time of delivery, you will not be required to pay for:
i. orders where the packaging has been tampered or damaged by us;
ii. wrong order being delivered; or
iii. Items missing from your order at the time of delivery.
Delivery charges vary with each Seller. Sellers may charge a nominal fee for low-value items to offset logistics costs. Check your order summary for specific delivery charges.
For products listed Zinokart, a delivery charge of Rs 40 per item may be applied if the order value is less than Rs 500. Orders of Rs 500 or above are delivered free.
30 mins to 48 hours depending on seller, stock, delivery avilability
The delivery date might not align with the specified timeline if the Seller or our delivery partners have a holiday between your order placement and the delivery date. Some delivery partners and Sellers do not work on Sundays, which is factored into the delivery dates.
30 mins to 48 hours depending on seller, stock, delivery avilability
Sellers generally procure and ship items within the time specified on the product page. Business days exclude public holidays and Sundays. The estimated delivery time depends on:
There are no hidden charges when you make a purchase on Zinokart. The listed prices are final and all-inclusive. Delivery charges, if any, are specified separately depending on the Seller's shipping policy.
Delivery times vary due to product availability, geographic location of the Seller, your shipping destination, and the delivery partner's delivery time. Enter your default pin code on the product page for more accurate delivery times.
Enter your pin code on the product page to check delivery availability. Whether your location can be serviced depends on:
Sellers may choose not to ship to certain locations at their discretion.
Cash on Delivery (CoD) availability depends on the delivery partner's ability to accept cash at your location. Enter your pin code on the product page to check CoD availability.
Returns are easy. Contact us to initiate a return. You will receive a call explaining the process once you have initiated a return. Wherever possible, Zinokart support team will assist to facilitate the pick-up. If not, you can return the item through a third-party delivery service. Return fees are borne by the Seller.
If you did not receive the product but received a delivery confirmation, report the issue within 7 days from the date of delivery confirmation for investigation.
Currently, Zinokart doesn't deliver items internationally. You can make purchases from anywhere in the world using credit/debit cards issued in India other countries, but the delivery address must be in India.
